Incoming calls
When a patient calls your clinic directly, the AI agent picks up — even outside hours — and logs everything here for you to review.
The four cards at the top
Each card summarizes the inbound calls for the date you're viewing:
| Total Calls | Every inbound call on the selected date. |
| Transferred Called | Calls where the AI transferred the patient to a human line during the conversation. |
| Resolved | Calls the AI handled fully — nothing further needed from your team. |
| Action Needed | Calls that need a human follow-up. Combines "Needs Callback" and "Reschedule Requested" — these are the ones to review first. |
The calls list
Below the cards is the list of inbound calls for the day. Each row gives you a one-glance summary; click View summary on the right to open the full detail.
| ID | Caller number | Patient | Date & time | Action required | |
|---|---|---|---|---|---|
| #36 | +15555550142 | JMJessica Miller | 6/22/2026 7:37 PM |
Needs Callback | ▶ View summary |
| Column | What it shows |
|---|---|
| ID | Anashi's internal call ID. |
| Caller number | The number that called in — useful even when the patient isn't already in your records. |
| Patient | Patient name (matched from your records if possible) and initials avatar. |
| Date & time | When the call came in. |
| Action required | What the AI determined needs to happen next — see categories below. |
"Action required" categories
| Category | What it means |
|---|---|
| Resolved | The AI handled the call fully. Nothing further needed from your team. |
| Transferred Called | The patient was transferred to a human line during the conversation. |
| Needs Callback | The patient needs a human to call them back. |
| Reschedule Requested | The patient asked to move an existing appointment. |
Reviewing a call — the detail view
Click View summary on any row to open the full call record. It's a centered modal with two columns — Recording and AI Summary on the left, Caller info, Action, and Status on the right.
Incoming call #36
What each section is for
- Recording — play the actual call audio inline, or open it in a new tab to scrub through full-screen.
- AI Summary — a short, human-readable summary of what happened on the call. Read this first; it usually gives you everything you need in a few seconds.
- Caller — who called in. If they're a matched patient, you'll see their name; otherwise you'll see "Unknown Patient" with just the number.
- Action Required — the category the AI assigned (see above).
- Status — whether your team has reviewed it. Marking a call as read updates this; unread calls are highlighted in the list so they don't get missed.
Use the AI Summary and Recording together: skim the summary to get the gist in seconds, then play the recording only if you need the exact words for a follow-up.